JAX undergoes strict safety measures established and strictly adhered to by TSA. These procedures and processes comprise of the current methods followed by a bulk of domestic and international airports. Therefore, all passengers are rigorously asked to get acquainted with them. The Terminal at JAX - with Concourses A & C Landing and taking off passengers are on separate levels. A massive concession mall runs the length of the building. The Customs and Immigration facility can handle up to 300 passengers an hour. Airport Assistance is available to assist passengers.

Automated Passport Control (APC), is available at JAX. It is a US Customs, and CBP plan that hastens the entry into the USA. Canadian and those who are traveling under the Visa Waiver program pass through an automated process through CBP's main examination area. Migrants use self-service stands to make CBP review inquiry and submit biometrics. This service is free of charge, and pre-registration or membership is not required. It supports a high level of assurance when it involves managing private information. Travelers using this plan, wait for shorter times, and passengers are prepared quicker.